Via Benefits
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Via Benefits Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Via Benefits has 1.3 star rating based on 76 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Automatic reimbursements, Nonthing.
Cons: Poor call center customer service, Across the board totally inept, Late in reimbursing.Recent recommendations regarding this business are as follows: "Tell your company to change your retirement HSA manager or you’ll never get your money.", "Avoid at all costs", "Don’t let your company send money to Via Benefits", "DO NOT USE VIA BENIFITS", "Go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Via Benefits has 1.3 star rating based on 76 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Automatic reimbursements, Nonthing.
Cons: Poor call center customer service, Across the board totally inept, Late in reimbursing.Recent recommendations regarding this business are as follows: "Tell your company to change your retirement HSA manager or you’ll never get your money.", "Avoid at all costs", "Don’t let your company send money to Via Benefits", "DO NOT USE VIA BENIFITS", "Go elsewhere".
Most users ask Via Benefits for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Via Benefits Reviews
"Phone call"
My representative was very nice but the problem still isnt solved. I still have not received my backed owed money but they did take it out of my remaining...
"Nestle made huge mistake!"
Via Benefits is the worst nightmare Ive ever encountered. I worked 30 years for Kraft/Nestle Pizza division and they decided to put our money for retirement...
Lakeland, Florida
Nestle made huge mistake!
Via Benefits is the worst nightmare Ive ever encountered. I worked 30 years for Kraft/Nestle Pizza division and they decided to put our money for retirement insurance into an HSA to save them money.
Via benefits attached a wrong phone number to my wifes account and now I cant reset password or access her money in retirement. They stonewall you at every turn.
We need to organize a class action lawsuit to get our money because theyll just hold it any way they can. Ive spent several hours on phone with them and get promised a return call or email to rectify issues but they call the number they put on there that isnt ours and dont give us ways of changing an old phone number to reset our account to access it.
User's recommendation: Tell your company to change your retirement HSA manager or you’ll never get your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Long, long wait times on the phone with many transfers
I was going to switch to a new supplemental this year but after I made application I never heard back from the new provider so I called after 5 weeks and they told me they never received an application from via. I then called via and told I had cancelled it which I did not.
I then called consumers energy and got a good rep on the line with me to talk with via and we were told that the new plan was not available and that I had cancelled.finally they told me I could get this plan and I would have to reapply. I decided not to because it was too close to the end of the year. I spent over 4 hours on the phone that day for nothing and wondered why you dont check on these applications as you are supposed to be our agent. You always seem to be in a hurry and just want to get rid of us.
I no longer have any confidence in via and am writing a letter to my company to suggest they look at finding us a new provider. There are plenty of them out there. I have talked to many of my fellow retirees and they all agreed with me that via does not do what they promised when we were put on this plan .
Thank you, feel free to call me. Thomas Hohlbein 989-828-****.
- Nonthing
- Do little communication with us and you have to talk to too many people to get
- Be to talk with too many people to get who you y
Preferred solution: Apology
Rude and Unprofessional
- Rude representatives
Preferred solution: Just to warn others
User's recommendation: Avoid at all costs
Raleigh, North Carolina
Reimbursements are strung out over weeks
Can’t contact or get into my account
Preferred solution: Access to my Account
Via Benefits has closed my account. I had over $12,00.00. They said because I didn’t notify them of my insurance change in June they closed my account!!
User's recommendation: Don’t let your company send money to Via Benefits
Stockbridge, Georgia
Submission
Tybee Island, Georgia
Appointments Don’t Matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Massillon, Ohio
Online Service Not Available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
VA.BENASUCKS
Preferred solution: People to understand not to use them
User's recommendation: DO NOT USE VIA BENIFITS
Rude and disrespectful
Preferred solution: Apology
User's recommendation: Go elsewhere
Pekin, Illinois
Takes for ever to get refunded
User's recommendation: Don’t go with them. You get the run a round every time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dickinson, Texas
Deceptive business practices
- Nonthing
- Ongoing problems obtaining medical reimbursement
- Ongoing problems obtaining medical expense reimbursement
- Ongoing problems obtaining medical expense reim
Preferred solution: Reimbursement for medical expenses
User's recommendation: If your employer uses these people you will have a problem getting reimbursed
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Jordan, Utah
If there was a negative rating, they would earn it.
Preferred solution: My doctor bills are paid from my flex spending account.
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alvin, Texas
I canceled my account in mid 2022 and they made unauthorized payments in 2023 of $1000 that I ended up having to reimburse. They have no business being in business!
- Across the board totally inept
- Rude representatives
- Incompetent adjusters
User's recommendation: don't use them they will screw you over royally!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Human Resources
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